Wholesale Full Terms and Conditions
Q: What is the Minimum Advertised Price (MAP) for our products?
A: The MAP for our products is the minimum price at which retailers can advertise our products. It cannot be lower than the price listed on our brand's website.
Q: Can retailers advertise our products below the MAP?
A: No, retailers are only permitted to advertise our products at or above the MAP. This ensures fair competition and protects the value of our brand.
Q: Are retailers allowed to sell our products on third-party marketplaces like Amazon?
A: No, retailers are not permitted to sell our products on Amazon or any other third-party marketplace. This policy helps us maintain control over the distribution and presentation of our products.
Q: What happens if a retailer violates our terms and conditions?
A: If a retailer violates our terms and conditions, we have a non-compliance agreement in place. After two violations, the retailer's account will be terminated.
Q: How can retailers ensure compliance with our terms and conditions?
A: Retailers should familiarize themselves with our terms and conditions and regularly review their advertising and selling practices to ensure they are in compliance. If there are any questions or concerns, retailers can reach out to our customer support team for assistance.
Q: Can retailers request any exceptions to the terms and conditions?
A: We strive to maintain consistent policies for all retailers to ensure fairness. Therefore, we do not typically make exceptions to our terms and conditions. However, if there are extenuating circumstances, retailers can contact our team to discuss their specific situation.
Q: How can retailers contact our customer support team?
A: Retailers can reach out to our customer support team by email or phone. The contact information can be found on our website's "Contact Us" page.
Q: Are there any additional requirements for wholesale customers?
A: Wholesale customers may be subject to additional requirements, such as minimum order quantities or specific payment terms. These details will be communicated during the wholesale account setup process.
Q: How often are the terms and conditions updated?
A: The terms and conditions may be updated periodically to reflect changes in our business or industry. Retailers will be notified of any updates and are responsible for reviewing and complying with the latest version of the terms and conditions.
Q: Can retailers share the terms and conditions with their employees?
A: Yes, retailers are encouraged to share the terms and conditions with their employees to ensure everyone is aware of the requirements and obligations when selling our products.
Q: Is there a grace period for retailers to adjust their advertising practices to comply with the terms and conditions?
A: While we expect retailers to comply with the terms and conditions immediately, we understand that adjustments may take some time. We will work with retailers to ensure a smooth transition to full compliance.
Q: Can retailers provide feedback or suggestions regarding the terms and conditions?
A: Yes, we value the input of our retailers. If there are any suggestions or feedback regarding the terms and conditions, retailers can contact our customer support team to share their thoughts.
Q: Are there any penalties for retailers who violate the terms and conditions?
A: In addition to account termination after two violations, retailers may also be subject to legal action if their non-compliance causes harm to our brand or business.
Q: How long does the termination of an account last?
A: Once an account is terminated, it is permanent. Retailers will no longer have access to wholesale pricing or be able to sell our products.
Q: Can retailers reapply for a wholesale account after their account has been terminated?
A: Retailers who have had their account terminated may contact our team to discuss the possibility of reapplying. Each case will be evaluated individually.
Q: Are there any restrictions on the geographic location of retailers?
A: We welcome retailers from various geographic locations. However, there may be certain restrictions or requirements for international retailers due to shipping and customs regulations.
Q: Can retailers use our brand's images and logos in their advertising?
A: Retailers may use our brand's images and logos in their advertising, as long as they comply with our terms and conditions and accurately represent our products.
Q: Can retailers offer discounts or promotions on our products?
A: Retailers may offer discounts or promotions on our products, as long as the advertised price is at or above the MAP. Any additional discounts or promotions should be clearly communicated to customers and comply with our terms and conditions.
Q: Can retailers modify the terms and conditions for their own customers?
A: Retailers should not modify the terms and conditions for their own customers. The terms and conditions provided by us should be used as the standard agreement between retailers and their customers.
Q: How can retailers stay updated on any changes to the terms and conditions?
A: Retailers should regularly check our website for any updates to the terms and conditions. Additionally, we may send out notifications or newsletters to inform retailers of any changes.
Q: Are there any restrictions on the resale of our products?
A: Retailers are permitted to resell our products, as long as they comply with our terms and conditions and any applicable laws or regulations regarding the resale of goods.